PilotLight works 24/7 to collect, search, and sift through forum activity to identify when and where forum members discuss your company and products.
If a customer uses a forum to vent about your company or a product, PilotLight will let you know before it turns into a long-term PR crisis for your brand.See how we can help
Know exactly what customers are saying and how frequently they are talking about your brand.
Quickly learn what customers think of your products, a product category, or an emerging product idea from forum discussions.
Be aware of what your competitors are doing within forums and how they and their products are perceived.
Monitor how your brand and products are being discussed since customers find these forum discussions using search engines like Google.
Interact with your customers to build rapport, provide pre and post-sales support in the forums where they congregate and socialize.
Fuel sales and word-of-mouth recommendations by staying current with discussions relevant to your brand and engaging with forum customers.
PilotLight is a software-based service (SaaS). There is nothing to install. PilotLight communicates with your team members using email and is flexible in supporting however you decide to use forums to grow your business.Explore FEATURES
Choose your forums, what you want PilotLight to look for, and who should receive updates when something of interest is found.
Based on your choices, PilotLight collects, annotates, and sends you an easy-to-read email containing just the forum discussions relevant to your business.
Click on the discussion of interest in the PilotLight email to jump to that forum, read more, or post a reply.
Weekly and monthly reports, delivered via email, provide insights into how your business is doing relative to brand awareness, posting activity, and more.
Daily forum activity produces an avalanche of information. PilotLight sifts through the flood of data and surfaces the information that is important to your business.
In the last 30 days, PilotLight reviewed
brand mentions for our customers
Kurt Forgét, Owner
Black Dog Cycle Works
Reed Frick, Sr. Product Manager
Kellen Russell, Marketing and Sales Director
Brittony Nettgen, Sales & Marketing
Gathering intelligence from enthusiast forums and acting on it can transform your business. We share seven insights that will give your business a competitive advantage.Download ebook
We make incorporating forums into your business operations stress-free. We’re happy to share our 20+ years of experience helping businesses connect with forums and their members.contact us