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PilotLight saves time and multiplies efforts without requiring additional resources. Connecting with and growing your business using forums has never been easier.
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PilotLight's core feature is listening, listening for mentions of brands, products, competitors, and activity by users made in enthusiast forums.
Forum alerts are emails containing the forum posts PilotLight has identified as containing something of interest to your business. Each email contains one or more forum posts, each annotated with color and information describing who, when, and where the post was made. You can click directly from the email into the forum to gather more information or contribute to the discussion.
Our reports, also delivered via email, include graphs describing how frequently your brand is mentioned over time and analytics comparing current to past periods. Together this information provides a high-level view of how your business is perceived on one or across multiple forums.
Already have an active forum presence and want to reach more forums? We've designed our Pro level of service to speed up creating posts, replying, and easily tracking your company's forum efforts
Optionally, your team can use our Google Chrome browser extension that works with Forum Alerts to reduce time spent posting across forums.
Consistent presence and posting are vital to building rapport with forum members. With PilotLight Pro, you can set monthly posting goals on a forum-by-forum basis for your forum representatives and monitor their progress throughout the month. Daily, your forum representatives receive an email providing an update on their posting progress and how many hours/days have passed since they last posted to each forum.
Weekly and monthly reports are enhanced to include posting goals and progress for the current and previous month across all forums in aggregate and on a forum-by-forum basis. Incorporating goal and progress information also delivers accountability metrics for your forum representatives and indicates how your team’s posting cadence impacts brand awareness.
Whether you want to monitor your brand, gather business intelligence, or step up your existing forum presence, our service subscriptions start at just $35 per month per forum.
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Gathering intelligence from enthusiast forums and acting on it can transform your business. We share seven insights that will give your business a competitive advantage.
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